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Technical Help

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GETTING TECHNICAL HELP

I am facing GPRS & Network Issues

  • Ensure battery level is above 30%.
  • Move the machine where there is good network reception and restart. Wait for the network connection.
  • If there is no network connection after following these steps, please call our Help Desk for support on 800 4448.

My machine is shutting down

  • Check the battery level and ensure it is above 30%
  • If the machine is shutting down even when charged, log a call with our Help desk on 800 4448 to upgrade your POS application to the latest version.

My machine is not printing

  • Check if paper roll cover is fitted correctly.
  • Ensure paper roll is inserted correctly.
  • Check the battery level and ensure it is above 30%.
  • If the machine is still not printing, please log the issue with our Help Desk by calling 800 4448.

My machine is slow while transacting / keeps on hanging

  • Turn off the device.
  • Remove the battery and re-insert.
  • Charge the machine for 15 to 20 minutes.
  • Turn on the device and move it to an area with good network coverage.
  • If the issue persists, call our Helpdesk on 800 4448.

My machine indicates that it has been tampered with

  • Reboot the device.
  • If the machine is still displaying a ‘tampered’ alert, then turn it off and please call our Help Desk on 800 4448 .

I am unable to Generate the Z-report

  • Ensure that the battery level is above 30%.
  • Move the machine where there is good network coverage and restart; wait for the network connection.
  • Try printing the Z-report
  • If the machine is still not printing, then please call our Help Desk on 800 4448.

For Technical Support:

Download our Network UAE Merchant Support Application for IOS & Android from the App or Play Store – or check out our YouTube channel, Network International Payment Solutions, for instructional videos.

Network UAE Merchant Support application
YouTube Channel

If you still need support, then you may also contact the following:

If you wish to give feedback regarding our services then please feel free to send an email to our Voice of Customer team at VOC@network.global